Help Centre

Frequently Asked Questions About isb19

Get quick answers to common questions about isb19 — registration, PKR deposits via JazzCash and Easypaisa, withdrawals, cricket betting, casino games, and account management for Pakistan players.

Browse categories below or expand any question to see the full answer

Account & Registration

How to create an account, verify your identity, and manage your profile.

8 Questions

Deposits & Withdrawals

PKR deposits via JazzCash, Easypaisa, Raast, and bank transfer plus withdrawal processing.

10 Questions

Sports Betting

Cricket, PSL, T20 betting, in-play markets, and how odds work.

7 Questions

Casino & Slots

Live casino tables, slot games, game providers, and how to play.

6 Questions

Bonuses & Promotions

Welcome bonuses, wagering requirements, promo codes, and VIP rewards.

5 Questions

Security & Support

Account security, password resets, 24/7 live chat, and responsible gaming tools.

6 Questions
Account & Registration

Creating and Managing Your Account

Visit the Register page, fill in your full name, Pakistani mobile number (03XX format), email address, date of birth, and create a secure password. You'll also select PKR as your currency. Registration takes under two minutes. After you complete the form, check your email for a verification link and click it to activate your account. You must be 18 or older to register.

Yes. Creating an isb19 account is completely free. There are no sign-up fees, no monthly subscriptions, and no charges for maintaining your account. You only spend money when you choose to deposit and play.

No. Each player is permitted one active isb19 account only. Creating multiple accounts — even under different names or devices — is a violation of our Terms and Conditions and will result in all associated accounts being closed and any balances forfeited. If you've forgotten your login details, use the password reset option or contact our support team to recover your existing account.

Email verification happens immediately after registration — just click the link in the confirmation email we send you. Identity verification is required before your first withdrawal. Upload a clear copy of your CNIC (front and back) or passport via your account dashboard. Most identity verifications complete within a few hours during business hours. Keep your documents ready before you request your first withdrawal to avoid delays.

Click the "Forgot password?" link on the Login page. You'll be asked to enter your registered email address or mobile number. We'll send you a password reset link via email or an SMS verification code depending on which method you choose. Follow the steps to create a new password. If you don't receive the reset instructions within a few minutes, check your spam folder or contact our 24/7 live chat support for assistance.

Yes, but this requires verification for security reasons. Contact our 24/7 live chat support and provide your account details along with the new mobile number or email address you'd like to use. Our team will verify your identity and update your account information. Allow up to 24 hours for the change to take effect.
Deposits & Withdrawals

Managing Your PKR Balance

isb19 supports JazzCash, Easypaisa, Raast, Bank Transfer, mobile wallets, and cards. All transactions are processed in PKR — no currency conversion fees apply on our end. Deposit amounts and any provider-side transaction charges vary by payment channel and are displayed in the cashier before you confirm.

JazzCash and Easypaisa deposits are typically credited to your isb19 balance within a few minutes, often instantly. If your deposit hasn't reflected after 15 minutes, check that the transaction shows as completed on your mobile wallet app. If it shows as successful on your end but hasn't appeared in your isb19 cashier, contact our 24/7 live chat with your transaction reference number and we'll resolve it quickly.

Minimum deposit amounts depend on the payment method selected. The exact minimums for each channel are displayed in your cashier section when you choose your preferred payment method. We've set these minimums to be accessible for Pakistani players at all budget levels.

Log in to your account, go to the Cashier section, and select Withdrawal. Choose your preferred payment method — JazzCash, Easypaisa, Raast, or Bank Transfer — enter the amount, and confirm. Withdrawals are processed back to the same method you used for your deposit. Identity verification must be complete before your first withdrawal. Processing times vary by method: mobile wallets are typically faster than bank transfers.

The most common reasons for a delayed withdrawal are: identity verification not yet complete, an active bonus with wagering requirements still in progress, or a bank transfer that's in the normal processing window. Log in and check your account dashboard for any pending verification requests or active bonus conditions. If everything looks clear and your withdrawal is still delayed beyond the expected timeframe, contact our live chat support with your withdrawal request ID.

isb19 does not charge platform fees on deposits. For withdrawals, any applicable fees are clearly shown before you confirm the transaction. Some third-party payment providers may apply their own transaction charges — those are between you and your bank or wallet provider and are outside our control.
Sports Betting

Cricket, PSL & Sports Questions

isb19 covers a wide range of sports with Cricket as the main focus for Pakistan players. You can bet on Pakistan Super League (PSL), T20 internationals, bilateral series, and major tournaments. Football, Esports, and other international sports are also available. The full list of current markets is in the Sports section.

Yes. Live in-play betting is available on PSL matches, T20 internationals, and other cricket events. Odds update in real time as the match progresses. You can place bets between overs, after wickets fall, or at any point while the market is open. The isb19 app is particularly useful for in-play betting on Pakistani 4G networks — it's faster and more responsive than the browser during live matches.

If a match is abandoned, rained off, or cancelled before the minimum number of overs required to constitute a result, bets are typically voided and stakes returned to your account. Specific settlement rules depend on the market and match type. Pre-match markets that are settled by DLS method follow standard cricket rules. Full details are in our Terms and Conditions.

Minimum and maximum stake limits vary by market and event. These are displayed on the bet slip when you select a market. VIP players generally have access to higher maximum stake limits. If you need higher limits for a specific event, contact our support team to discuss your account tier.

isb19 displays odds in decimal format by default. To calculate your potential return, multiply your stake by the decimal odds. For example, if you bet PKR 1,000 at odds of 2.50, your total return if you win is PKR 2,500 (PKR 1,000 stake + PKR 1,500 profit). You can switch between decimal and fractional format in your account preferences.
Casino & Slots

Games, Tables & Slots

isb19 offers live casino games with real dealers — including Baccarat, Roulette, Blackjack, and live game shows — available 24/7. There are also 500+ slot games ranging from classic reels to modern video slots with free spins, bonus rounds, and progressive jackpots. All games are accessible in PKR from your account balance.

Yes. Live casino tables at isb19 operate 24 hours a day, 7 days a week. There is always at least one table open per game type. Peak hours tend to see more tables available with lower minimum bet options. The live casino is accessible from both the website and mobile app.

Some slot games support a demo mode where you can try the game without wagering real money. Demo mode availability depends on the individual game provider. Look for a "Demo" or "Play for Free" option on the game tile. Live casino games do not have a demo mode since they involve real dealers in real time.

isb19 works with established game providers whose RNG (random number generator) software is independently tested and certified. Slot game RTPs (return to player percentages) are published by the individual game providers and can be found in each game's information panel. Live casino games use physical dealing equipment operated by trained dealers, with multiple camera angles and transparent gameplay.
Bonuses & Promotions

Offers, Rewards & VIP

New players may qualify for a welcome bonus on their first deposit. Current welcome offers are displayed in the Promotions section of your account after you register. Bonus terms including wagering requirements, minimum deposit, and eligible games apply to all offers. You must be 18 or older. We recommend reading the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) is the number of times you need to bet the bonus amount before the resulting winnings can be withdrawn. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place PKR 20,000 in total qualifying bets before withdrawing. Wagering requirements vary by offer and are always stated clearly in each bonus's terms. Not all games contribute equally — slots typically contribute 100% while table games may contribute less.

The isb19 VIP programme rewards consistent players with loyalty points earned on every bet. As you accumulate points, you progress through VIP tiers that unlock benefits including cashback, higher withdrawal limits, priority customer support, and exclusive promotions. Full details about point earning rates, tier thresholds, and VIP-exclusive perks are on the VIP page.
Security & Support

Account Safety & Getting Help

Use a strong, unique password that you don't use for any other account. Never share your login credentials with anyone — isb19 support staff will never ask for your password. On shared devices, always log out after your session. If you notice any suspicious activity on your account, contact our 24/7 live chat immediately. The isb19 app supports biometric login (fingerprint or face ID) for a secure and fast login experience without typing your password.

Account locks typically trigger after multiple failed login attempts as an automatic security measure. Wait 15 minutes and try again with the correct credentials. If the lock persists, contact our 24/7 live chat support. After verifying your identity, our team can review and clear the lock. If you suspect someone else may have attempted to access your account, let our support team know so they can add a security note and investigate.

isb19 provides several tools to help you stay in control of your gaming. You can set deposit limits, session time limits, and loss limits from your account settings. You can also choose to take a temporary cooling-off break or request a longer self-exclusion period. These tools are available to all registered players. Full details are on the Responsible Gaming page. Remember: only gamble with money you can genuinely afford to spend, and never chase losses.

Our 24/7 live chat support is available directly from the website and mobile app. Click the chat icon at the bottom right of any page to start a conversation with a support agent. Responses are typically within a few minutes. For non-urgent enquiries, you can also reach us via email at [email protected]. We aim to respond to all email queries within 24 hours.

About This FAQ Page

This FAQ covers the questions we hear most often from isb19 players across Pakistan — from Karachi and Lahore to Islamabad, Faisalabad, Peshawar, and everywhere in between. The answers are kept practical and straightforward because that's what actually helps when you're trying to get something done quickly.

If your question isn't answered here, our 24/7 live chat support is always available. Reach the chat from any page on the site or from within the isb19 app. For issues that need a paper trail — like formal account disputes or identity verification follow-ups — email is available at [email protected].

A few things worth keeping in mind as you use the platform:

  • Always use PKR when depositing and withdrawing — no conversion hassle, no surprise fees on our end
  • The isb19 app is generally faster than the browser, especially during live PSL matches and live casino sessions on Pakistani mobile networks
  • Complete your identity verification early — before your first withdrawal request — so there are no delays when you want to cash out
  • Set a deposit or session limit from day one using the responsible gaming tools in your account settings. It takes 30 seconds and keeps your gaming within a budget you choose yourself
  • isb19 will never contact you asking for your password or sensitive financial details outside of the official platform — if anyone does this, do not respond and report it to us immediately

This FAQ is updated regularly as the platform evolves. If you notice anything here that seems out of date, let our support team know and we'll review it.

Quick Links
Create Free AccountFree · Takes 2 minutes
Log In to Your AccountAccess your PKR balance
Sports BettingCricket, PSL, T20 & more
Live Casino24/7 real dealer tables
Slot Games500+ titles in PKR
VIP ProgrammeCashback, rewards & perks
Download AppAndroid & iOS available
Responsible GamingDeposit & time limits
24/7 Support

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Accepted Payments
JazzCash Easypaisa Raast Bank Transfer Cards
18+ Only

You must be 18 or older to register and play on isb19. Gambling should be entertainment — set limits and stay in control.

Responsible Gaming Tools
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