isb19 operates the online gaming platform available at isb19.onl, including the mobile app available for download on Android and iOS. This Privacy Policy applies to all players who register, visit, or use any part of the isb19 platform, regardless of how they access it.
We take data privacy seriously. We only collect information that is genuinely needed to operate the platform, process payments, verify identity, provide customer support, and improve the service. We do not sell your personal data to third parties, and we do not use it for purposes unrelated to running the platform.
This policy should be read alongside our Terms and Conditions, which govern your overall use of the platform. Together they form the complete framework of your relationship with isb19.
The types of personal data we may collect from you include the following:
When you create an account on isb19, we ask for basic identifying information including your full name, date of birth, email address, mobile number, and a username and password of your choice. This information is required to create and maintain your account.
For account verification purposes — particularly before processing withdrawals — we may request copies of identity documents such as your CNIC (Computerised National Identity Card), passport, or another government-issued ID. We may also ask for a selfie or proof of address in some cases.
We collect records of all transactions on your account, including deposit amounts, withdrawal requests, bonus activity, game wagers, and account balance history. We also collect information about the payment method used, such as your JazzCash or Easypaisa mobile number, bank account details, or Raast ID, to process transactions.
When you access the platform, we automatically collect technical data including your IP address, device type, operating system, browser version, screen resolution, and session timestamps. This data helps us optimise the platform for different devices and networks, and assists with fraud detection.
We collect data about how you interact with the platform, including the games you play, sports markets you bet on, pages you visit, features you use, and the duration of your sessions. This information helps us personalise your experience, improve platform features, and deliver relevant promotions.
When you contact our customer support team through live chat or email, we retain records of those conversations, including the nature of your query, any account details discussed, and the resolution provided.
We collect your personal data through three main channels:
We use your personal data strictly for legitimate platform purposes. Specifically, we use your data to:
We share your personal data only in the following limited circumstances:
To process your PKR deposits and withdrawals, we share relevant transaction data with payment providers including JazzCash, Easypaisa, Raast, and bank transfer processors. These providers receive only the data they need to complete the transaction and are required to handle it securely.
When you submit identity documents for account verification, those documents may be processed by a third-party verification service operating under strict confidentiality and security obligations. We do not store raw identity document files on our primary servers beyond the verification period.
Game providers who supply casino, live casino, and slot game content may receive limited session data needed to run game rounds, calculate results, and process winnings. They do not receive your full personal profile or payment data.
We may share technical data such as IP addresses, device fingerprints, and transaction patterns with fraud prevention services. This is done to protect all platform users and to detect abuse, bot activity, and unauthorised access attempts.
We may disclose your data if required to do so by a valid legal process, court order, or regulatory requirement. We will only disclose the minimum amount of data necessary to comply with the relevant obligation.
Payment data — including your JazzCash mobile number, Easypaisa account, bank details, or Raast ID — is processed through tokenised, encrypted payment gateways. This means the sensitive financial details are handled by the payment providers' own secure systems and are not stored in their raw form on isb19 servers.
All PKR transactions are logged with a reference number, timestamp, and amount. This transaction history is stored securely on your account and is accessible from your account dashboard. You should notify support immediately if you notice any transaction you don't recognise.
We do not accept payments from payment methods not registered in your name. If a payment is detected from a third-party source, it will be returned and your account may be placed under review.
The isb19 website and mobile app use cookies and similar tracking technologies to operate core functions and improve the user experience. The main categories of cookies we use are:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Session management, login state, security tokens | No – required for platform to function |
| Functional | Remembering preferences, language settings, game history | Optional |
| Analytics | Understanding how users navigate the platform, identifying errors | Optional |
| Marketing | Delivering relevant promotions based on platform usage patterns | Yes – opt-out available |
You can manage cookie preferences through your browser settings or through the cookie consent options on the platform. Disabling essential cookies will affect platform functionality, including your ability to stay logged in.
We retain your personal data for as long as your account remains active and for a period after account closure as required for fraud prevention, financial record-keeping, and dispute resolution purposes. Specific retention periods by data type are as follows:
When data is no longer needed and the applicable retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to your identity.
As an isb19 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]:
We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These include:
Despite these measures, no online system is completely immune to risk. If you suspect that your account has been compromised, change your password immediately and contact our support team. We will investigate and take appropriate action promptly.
isb19 is strictly an adult platform for players aged 18 and above. We do not knowingly collect or process personal data from anyone under 18. If we discover that an account was registered by a minor, that account will be closed immediately and any associated data will be deleted. If you believe a minor has registered on our platform, please contact [email protected] immediately.
We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When we make material changes, we will notify registered players via email or in-platform notification with reasonable advance notice before the changes take effect.
The date at the top of this page shows when this policy was last revised. We recommend reviewing this policy periodically so that you remain informed about how we handle your data. Continued use of the platform after an update takes effect constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy or how your data is handled, you can reach our support team through live chat on the platform or by emailing [email protected].
Every player on the isb19 platform has clearly defined rights over their personal data. Here's what you can request at any time.
Request a copy of all personal data we hold about you, including account details, transaction history, and communications.
If any personal data we hold about you is inaccurate or incomplete, you can request that we correct or update it.
Request deletion of your personal data where it is no longer needed, subject to legal retention obligations.
Request that we limit how we process your data in certain circumstances, such as while a dispute is being investigated.
Request your data in a structured, machine-readable format so you can transfer it if you choose to use another service.
Object to your data being used for marketing communications. You can opt out of promotional messages at any time.
To exercise any of these rights, contact our support team via live chat or email at [email protected]
Data protection is not an afterthought at isb19 — it's integrated into every part of how the platform collects, stores, and uses your information.
All data transmitted between your device and isb19 servers is encrypted with TLS protocols, keeping your information safe in transit.
JazzCash, Easypaisa, and Raast credentials are tokenised by payment gateways. Raw financial data is never stored on our servers.
Your personal data is never sold or traded to third parties. It is used only to operate your account and improve your platform experience.
Access, update, or request deletion of your data at any time. Opt out of marketing communications from your account settings.
Identity documents are processed through certified verification services and are not stored on primary platform servers after verification.
Our 24/7 support team can handle data access requests, corrections, and deletion requests promptly and confidentially.
Your data is protected. Your payments are secure. Register now and start betting with PKR via JazzCash, Easypaisa, and Raast.